1. What is Sastelabel?

Sastelabel is India’s first online multi-vendor marketplace for the wholesale of secondhand fashion. We connect resellers with wholesalers offering curated bundles of quality secondhand garments in categories like streetwear, vintage, workwear, and more. Our tech-driven platform ensures transparency and efficient transactions.

2. How does Sastelabel work?

Sastelabel connects second hand garment wholesalers with resellers via our online platform. Wholesalers list curated bundles, either with reference images or images of the exact items for sale. For reference listings, buyers approve a video that verifies the actual bundle before the order is processed.

3. What types of products are available on Sastelabel?

We offer a wide variety of secondhand fashion products, including streetwear, vintage, Y2K, workwear, sportswear, jackets, jeans, and more. Wholesalers provide curated bundles tailored to the specific needs of resellers, ensuring access to unique and high-demand items.

4. How do I verify the quality of the products before purchasing?

For bundles where only reference images are shown, the seller must upload a recorded video showcasing the actual items in the order. This video helps buyers confirm the condition and quality of the garments. For listings showing the exact items for sale, no additional video verification is required.

5. Can I cancel or modify my order?

If your order has not yet been processed for fulfillment (i.e., before video approval for reference listings), you may request to cancel or modify it. Once the order is approved or shipped, it cannot be modified. Contact our support team for assistance.

6. What happens if the product I receive doesn’t match the video?

Sastelabel guarantees that the product shown in the verified video will match what you receive for reference-based listings. If there’s a significant difference in the condition or quality of the product, you can report the issue to our support team.

7. What payment methods does Sastelabel accept?

We accept secure online payments via credit/debit cards, UPI, and bank transfers. All payments are processed through trusted and encrypted channels to keep your financial data safe.

8. Does Sastelabel charge any fees for buyers or sellers?

Sastelabel charges a small commission to wholesalers for using the platform, but resellers are not charged any additional fees. Our goal is to ensure a fair and competitive pricing model for both parties.

9. How does Sastelabel ensure transparency in transactions?

For reference-based listings, we require sellers to upload a video of the actual items before the order is processed, ensuring transparency. Additionally, we use formalized payment systems and clear product descriptions to maintain trust and accuracy in transactions.

10. Can I track my order?

Yes, once your order has been shipped, you’ll receive tracking details, allowing you to monitor the delivery from the wholesaler to your location.

11. What is Sastelabel’s return and refund policy?

If the product received doesn’t match the condition shown in the video (for reference listings) or the exact images (for exact product listings), you may request a refund or replacement. All claims are subject to our verification process. Please see our Return and Refund Policy for more details.

12. How is Sastelabel different from other online marketplaces?

While platforms like Flipkart and Amazon exist, Sastelabel is India’s first and only multi-vendor marketplace specifically for wholesale secondhand fashion. We promote sustainability through circular fashion and cater to wholesalers and resellers with a focus on this niche industry.

13. How does Sastelabel support sustainability?

Sastelabel contributes to reducing textile waste by facilitating the resale of secondhand garments. Our platform encourages the reuse and recycling of clothing, extending the lifespan of fashion items and promoting a sustainable business model.

14. How can I contact Sastelabel for further support?

You can reach us through:

• Email: support@sastelabel.com

• Live Chat: Available on our website during business hours.

15. Does Sastelabel operate internationally?

Yes, Sastelabel connects wholesalers and resellers across the world; allowing access to quality secondhand fashion from all regions.

16. Can individuals sell secondhand clothes on Sastelabel?

Currently, Sastelabel is designed for wholesalers and resellers. Individual sellers cannot list items unless they operate as registered wholesalers.

17. How Does Sastelabel Ensure Authenticity of Products?

Q17.1 Does Sastelabel guarantee the authenticity of all items sold on the platform?

A: Due to the nature of bulk second-hand sales, we cannot guarantee the authenticity of every individual item. However, we strive to ensure transparency in every transaction. Buyers are encouraged to conduct their own legitimacy checks when needed.

Q17.2 How does Sastelabel maintain transparency about item authenticity?

A: We provide as much information as possible about the products, including detailed images, descriptions, and video verification (where applicable) for listings that don’t display the actual bundles. This allows buyers to have a clearer understanding of the products before purchasing.

Q17.3 How can buyers verify authenticity themselves?

A: Buyers should rely on their knowledge and resources to authenticate items, especially branded garments. You can cross-reference product details, look for brand-specific markers (like labels, stitching, and logos), and use third-party authentication services if necessary.

Q17.4 How does Sastelabel work with wholesalers to ensure product quality?

A: We work with trusted wholesalers who are required to provide accurate descriptions of their products. While authenticity checks are not always possible in bulk sales, we continuously vet our suppliers to ensure they meet our marketplace standards. We also offer grading systems for quality assurance.

Sastelabel Garment Grading Guidelines

At SasteLabel, we use a comprehensive grading system to categorize secondhand garments based on their condition, wear, and appearance. This ensures transparency and trust between buyers and sellers. The following guidelines outline how garments are classified.

Note: Upto 10% grading error is possible

Grade A: Almost New / Premium Quality

• Condition: Items appear nearly new, with only minimal signs of wear.

• Details:

  • May have very small, easily washable stains or slight fading.

  • No visible holes, tears, or broken parts.

  • High-quality vintage items may also fall into this category.

• Examples: Jackets, shirts, or pants that appear almost unworn or show little wear.

Grade B: Moderately Worn / Good Condition

• Condition: Shows visible signs of wear but is still in good condition.

• Details:

  • May have minor, non-removable stains, or very small holes (under 1 cm) that don’t affect wearability.

  • Could include missing buttons, slightly broken zippers, or small tears.

  • Items have some fading or pilling, but remain functional and stylish.

• Examples: A jacket with worn cuffs or a missing button but still wearable.

Grade C: Clearly Worn / Fair Condition

• Condition: Significant signs of wear with larger stains, tears, or visible damage.

• Details:

  • Stains may not be removable, and holes or tears may need repair.

  • Ideal for customers seeking heavily worn or distressed items.

  • These items are wearable but have a clearly worn appearance.

• Examples: Heavily faded jeans with visible rips or a jacket with a large tear.

Workwear-Specific Grading Guidelines

Workwear is graded slightly differently due to its functional and rugged nature. These items are typically more durable and expected to show wear.

Grade A (Workwear): Lightly Worn / Near Perfect

• Condition: Near new, with no heavy signs of use or distress.

• Details:

  • May have minimal fraying on cuffs or slight distress at the knees.

  • Small, irremovable stains under 0.3 cm may be present but do not detract from overall quality.

  • Functional zippers, buttons, and pockets remain intact.

• Examples: A lightly used pair of work pants with minor scuffs at the knees.

Grade B (Workwear): Moderately Used / Functional

• Condition: Shows moderate wear but remains fully functional.

• Details:

  • Rips larger than 1 cm in expected areas like cuffs or knees.

  • 2–3 non-removable stains smaller than 0.3 cm, which are common in workwear.

  • Functional, but may include small tears or wear that adds character to the item.

• Examples: A pair of work overalls with worn knees and a small tear.

Grade C (Workwear): Heavily Used / Functional but Worn

• Condition: Heavy signs of use, with significant wear but still wearable.

• Details:

  • Larger stains and tears are common but repairable.

  • Heavily worn items, but suitable for hard labor or as vintage items with clear distressing.

• Examples: A worn jacket with major distressing on cuffs and zippers needing repair.

Denim-Specific Grading Guidelines

Denim is a staple of secondhand fashion and is graded based on its durability and wear.

Grade A (Denim): Lightly Worn / Premium Quality

• Condition: Denim that looks almost new, with minimal wear.

• Details:

  • May have small, irremovable stains or slight distress at knees and cuffs, which is expected in vintage denim.

  • No major rips, tears, or broken zippers.

• Examples: A pair of jeans with slight fading at the knees and minor scuff marks.

Grade B (Denim): Moderately Worn / Vintage Appeal

• Condition: Moderate wear but still in good condition.

• Details:

  • Slightly distressed areas (e.g., knees, cuffs), with small holes less than 1 cm.

  • 2–3 non-removable stains under 0.3 cm.

  • Items with missing labels would fall under this grade.

• Examples: A pair of faded, vintage jeans with a small rip at the cuff.

Grade C (Denim): Heavily Worn / Distressed

• Condition: Heavily worn, with visible signs of distress and damage.

• Details:

  • Larger rips, multiple stains, and significant wear.

  • Denim is still wearable but is clearly vintage or distressed.

• Examples: A pair of jeans with large tears at the knees and heavy fading.

Please Note:

1. For Workwear and Vintage Denim: Rips larger than 1 cm may be present in expected areas like knees or cuffs, which are considered part of the item's vintage appeal.

2. Stains for Workwear: 2–3 non-removable stains under 0.3 cm are acceptable for Grade B workwear.

3. Branded Items: Missing labels on branded garments automatically qualify the item for Grade B.

By adhering to these detailed grading standards, Sastelabel ensures that buyers and sellers have a clear understanding of the quality and condition of garments available on our platform, fostering trust and transparency in every transaction.